Return Policy

Our goal is to ensure every customer receives excellent quality and a satisfying shopping experience. Please review the details of our return, refund, and cancellation policies below:

Refund Eligibility

Refunds are considered only in the following situations:

  • The product received is damaged or faulty and cannot be repaired or replaced.

  • An incorrect item or size was sent due to a mistake from our side.

Refunds will be issued only after the returned item has been received and inspected by our quality assurance team.

Returned products must be unused, unwashed, and sent back in their original packaging with all tags attached.

Please Note

  • Refunds will not be provided for change-of-mind purchases.

  • Items purchased on sale are eligible for exchange only and cannot be refunded.

Request Process

  • Reach out to us via email at hellodastaan.online@gmail.com or WhatsApp +92 3097717540

  • Include your order number, a brief description of the issue, and your preferred solution.

  • Our support team will assist you with the next steps.

Order Cancellation

  • Orders may be canceled within 12 hours of being placed.

  • Cash on Delivery (COD) orders will be canceled immediately.

  • Refunds for prepaid orders will be processed within 7–10 business days..